Ricoh’s online retail platform has won the Feefo Trusted Service Award for excellence in customer service delivered throughout 2024, for the third year in a row.
Based on customer feedback, the Feefo Trusted Service Award is a seal of excellence which recognises businesses that consistently deliver outstanding customer service.
The award reflects the commitment that brands put into providing excellent customer experience and delivering standards that go above and beyond.
To receive the award, Ricoh collected at least 50 reviews between January 1 and December 31, 2024, with a Feefo service rating of between 4.0 and 4.4.
Ray Young, E-commerce Director at Ricoh UK, said: “As organisations look to streamline their operations and consolidate supplier networks, there is a growing need for B2B companies to provide their customers with centralised, scalable and agile purchasing solutions. This recognition from Feefo once again highlights the trust our customers place in the Ricoh brand and reflects the ongoing dedication of Ricoh’s e-commerce team to deliver an outstanding online experience.”
