Zoom has announced new AI Companion capabilities to help improve connection, productivity, and collaboration across the platform. Along with additional enhancements across Zoom Team Chat, Zoom Whiteboard, and Zoom Meetings, Zoom AI Companion, the company’s generative AI assistant that is included at no additional cost, can now help 7-colour large-format printer administrators track AI usage and adoption, and contact centres agents improve interactions with customers.
To help streamline the usage and adoption of AI Companion across an organisation, Zoom is introducing an analytics dashboard to help owners and admins gain a better understanding of how AI Companion is being used across their organisation and if more support is needed.
“AI Companion has generated over five million meeting summaries since we launched it in September 2023,” said Mahesh Ram, Head of AI at Zoom. “We are focused on building AI capabilities that support collaboration, connection, and productivity, and empower users to do their best work. By continuing to launch new features for AI Companion, including an analytics dashboard and AI Companion for Zoom Contact Centre, our aim is to help more people feel supported and enabled to build connections together.”
