ProcessFlows has relaunched its channel partner programme, a move it says reaffirms its commitment to partners
Tailored to suit business models and markets, the ProcessFlows channel partner programme provides a framework to help resellers expand their portfolio and experience, grow their business, retain customers and increase profits.
The company says its channel partners have a large and diverse client base, however they share common goals such as a desire to make organisations work more efficiently, speed up business processes and deliver a positive experience for staff and customers alike.
ProcessFlows’ solutions portfolio is comprehensive, covering a broad spectrum of business needs. Whether customers require one specific piece of software at the best price, or complicated, custom-built solutions to speed up entire business processes, the company will impart its knowledge and capability to support partners to sell and upsell.
The new programme empowers partners to provide best of breed solutions to their customers, whilst arming them with second to none sales support. Benefits include competitive margins, access to numerous revenue streams and annuity opportunities. All of which is backed with an infrastructure and client services operation to help support resellers to maximise every sales opportunity.
Partnering with ProcessFlows
The company has created a dedicated channel team to support partners fully in every requirement, whether it’s generating a quote, gathering information, or helping them to create a personalised marketing campaign.
Working in partnership with ProcessFlows gives resellers access to a combination of resources and rewards including:
Partner Communication: Monthly newsletters, product announcements, partner seminars and webinars
In-house Systems: Partners are encouraged to use ProcessFlows’ applications and solutions in-house
Sales Training: Online and on-site training courses and tools, to enable sales team to identify and create opportunities
Technical Training: On-site and public courses are available, adapted to meet bespoke requirements
Marketing: Assistance in the design, creation and delivery of marketing materials and campaigns
Dedicated Partner Gateway for collateral downloads
Pre-Sales Support: Experienced account managers provide assistance in customer meetings, demos and info requests
Technical Support: Access to ProcessFlows’ Client Services team, for pre-sales technical support, consultancy, helpdesk, project management, training and development requirements
Quick Quotes: Fast and effective quotation system. SLA for quotation within a maximum of 24 hours
Reward Schemes: Incentive schemes and campaigns to reward channel partners for their commitment and achievements
Partners who join the programme have to commit to develop opportunities for ProcessFlows, to meet agreed revenue targets, attend product update and training seminars, carry out regular marketing campaigns, jointly develop a business plan with agreed objectives and quarterly reviews.
Client services
All products and solutions supplied by ProcessFlows come with 12 months support and maintenance. Technical issues are managed by its UK-based helpdesk analysts who have vendor accreditation for the products they support. The company also offers a range of value-added support services, such as multi-year contracts, 24×7 and on-site support. All of these services can be resold by partners.
A range of structured and tailor-made training courses for end-users and administrators is also available; ensuring users and organisations gain full benefits and return on investment. ProcessFlows is the only UK accredited Training Centre for RightFax, Alchemy and CX-E.
The company has undertaken numerous development projects on behalf of clients, providing bespoke, integrated and standalone solutions, ranging from one-off applications, through to commercial programmes that are now re-sold around the world. These have included simple and complex Windows or web services, standalone applications, hosted web-based solutions, client utilities and more.
As a Microsoft Gold Certified Partner, ProcessFlows is also uniquely positioned to help resellers maximise their customers’ investment in SharePoint by combining it with market-leading products. It also develops unique security solutions for SharePoint.
The company also has accredited project managers, with the essential skills to help with planning, organising, securing and managing resources to bring about the successful completion of specific project goals and objectives, with maximum benefits.
Ongoing annuities
Channel partners also have the opportunity to earn ongoing annuities from support renewals for the systems sold. Partners who wish to be involved with the management of helpdesk faults and securing the renewals in a timely manner will receive an agreed amount on the full renewal price. Alternatively ProcessFlows can manage the renewals directly with the end-user.
Sales Director Tim Muckart said: “We’re pleased to announce the launch of this year’s partner programme. It renews the focus on what we can provide our partners to help them achieve the best results with their customers. Our dedicated channel team is also on hand to assist partners in any way they need.”
