Technology channel services firm Nebula Global Services has launched a global remote managed service focused on the support of leading security and networking platforms including Cisco Meraki, Fortinet, Juniper, Palo Alto and Check Point to name a few.
Ross Teague, CEO at Nebula Global Services said: “The cost to deliver remote managed services is becoming increasingly challenging when considering the range of qualifying technology platforms and the price points that need to be achieved. The additional operational overhead required to achieve the desired outcome, such as team members, technical know-how, and around the clock availability, means partnering with a trusted channel services provider such as Nebula can be a sensible and more commercially viable option.
“Channel services providers have successfully existed for many years to supplement and enhance the service proposition of firms across the entire technology channel. Primarily this has been through the deployment of on-site services. However, the tide is turning, and remote managed services are now in high demand. That is why Nebula has invested heavily in developing our services portfolio to accommodate the needs of our channel partners, enabling us to provide an end-to-end solution on a global scale.”
The primary market for Nebula’s remote managed service is providing an in-depth Level 3 (L3) technical triage service. However, L1 & L2 services are also available for businesses looking to outsource their transactional service desk capabilities.
