HP has launched its new AI-enabled digital employee experience solution in the UK.
The Workforce Experience Platform (WXP) is a new managed service offering that combines device intelligence, user sentiment insights, and AI automation across PCs, printing and IT infrastructure. With WXP, HP and its channel partners can help businesses create better technology experiences for their workforce and make data-driven decisions that support growth and operational efficiency.
Whether deployed directly by HP or through channel partners, WXP is built to meet the demands of the modern hybrid workforce. It enables organisations to shift from reactive IT to proactive experience management.
The platform offers a unified and intuitive dashboard that integrates multiple HP services, delivers real-time recommendations, intelligent analytics and persona- based optimisation for each employee’s needs. It provides cross-platform, multi-OS support with seamless integration into tools like Microsoft Power BI, ServiceNow, and Tableau, enabling consistent reporting and simplified IT management as a managed service.
WXP uses AI to understand how individual employees use their devices and suggests the best-fit technology for their specific roles, replacing outdated one-size-fits-all IT strategies. Powered by a large language model, IT admins can ask simple questions such as ‘which devices need storage upgrades?’ to receive instant, actionable insights. The platform also uses predictive analytics to recommend timely device upgrades, helping businesses optimise refresh cycles based on real usage data.
By reducing manual ticketing through automatic ticket reduction on helpdesks and integrating HP Wolf Security, WXP lowers total cost of ownership while strengthening endpoint protection. In addition, the platform will soon support monitoring across various operating systems and device manufacturers, including computers, peripherals, printers, and collaboration tools.
HP Workforce Experience is available in three plans, Standard, Professional and Elite, designed to meet different levels of IT and employee experience needs.
